Unless an exception applies, the Customer may enjoy the right to withdraw from the contract within the time period specified below (usually 14 days) for any reason and without justification.
Unless one of the exceptions listed below applies, Customers acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without the need for justification. Customers who do not meet these requirements do not enjoy the rights described in this section.
In order to exercise the right of withdrawal, the User must send the Holder unequivocal notice of his intention to withdraw from the contract.
For this purpose, the Client may use the model withdrawal form found in the definitions section of this document. However, the Customer is free to express his or her intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the Customer must send the withdrawal statement before the withdrawal period expires.
When does the withdrawal period expire?
• In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by the User and different from the courier - takes possession of the goods.
• In case of purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of several lots or pieces delivered separately the withdrawal period expires after 14 days from the day on which the Customer or a third party - appointed by him and different from the courier - takes possession of the last of the goods, lots or pieces.
Effect of withdrawal
Fedegari shall refund all payments received including, if made, those related to delivery charges to Customers who have properly exercised their right of withdrawal.
However, the increased cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Holder shall remain the responsibility of the User.
The refund shall be made without undue delay and in any event within 14 days from the day on which the Holder was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund shall be made using the same means of payment used for the initial transaction. The User shall not incur any costs as a consequence of the withdrawal.
Unless the Holder has offered to collect the goods, the User is obliged to return them to the Holder or another person authorized by the Holder to receive them without undue delay and in any case within 14 days from the day on which the User communicated his intention to withdraw from the contract.
The deadline is met if the delivery of the goods to the carrier or other authorized person occurs before the expiration of the 14-day period described above. The refund may be withheld until receipt of the goods or until the User has provided proof of return of the goods.
The User shall be liable for any decrease in the value of the goods resulting from use of the goods other than what is necessary to establish.
Exceptions to the right of withdrawal
There is no right of withdrawal from contracts:
• Of supply of goods that are custom-made or clearly personalized or are liable to deteriorate or expire rapidly,
• of supply of sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery,
• of supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can be made only after thirty days and the actual value of which depends on fluctuations in the market that cannot be controlled by the Holder,
• of provision of services after the service has been fully performed, if the contract imposes an obligation on the Consumer to pay and when the performance has begun with the express consent of the Consumer and with the acceptance of losing the right of withdrawal following the full performance of the service.
Withdrawal of products in case of absence of the customer
In case of absence of the recipient during delivery, the Courier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be picked up at the address and in the manner specified by the Courier.
In case of failure to collect within the time limit set by the carrier, the Products will be returned to the Holder, who reserves the right to refund the price of the Products, leaving the shipping costs to be borne by the Customer.
In the event of an error inherent in the Product, the Customer agrees to return said Product or Products affected to the Holder within 7 (seven) days of receipt, provided that they are returned with the unopened package, in their original condition and packaging with accompanying documents.
Force Majeure and Interruption of Service
Explicitly considered as cases of force majeure, in addition to those normally considered by case law, are the following cases:
• total or partial strikes, internal or external to the company, blockage of means of transportation or supply for any reason, governmental or legal restrictions, computer failures, blockage of telecommunications including networks and in particular the Internet.
In case of force majeure, the execution of the order will be suspended.
If, after a period of 3 (three) months has passed, the parties find that the case of force majeure persists, the order will be automatically cancelled, unless otherwise agreed by both Parties.
In order to ensure the best possible use of the Service for Customers, the Owner reserves the right to interrupt the Service due to the need for maintenance or system upgrades, informing Customers through constant updates in this regard on the Site.
